A Risk Management Approach to Business Continuity

 

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INTRODUCTION

A RISK MANAGEMENT APPROACH TO BUSINESS CONTINUITY

·         Risk –a moving target

·         The risk balancing act

·         Risk on the board agenda

·         Business continuity – a risk based approach

·          

STAKEHOLDERS

·         The Organisation

·         Ongoing and emerging stakeholders

·         The Critical Support Legs of a Modern Organisation

·         The Ownership and Controls That Brings These Together

 

GOVERNANCE, GOOD PRACTICE, STANDARDS, REGULATION AND THE LAW

·         The Position of Governance

·         Governance in Practice

·         The Regulatory Response

 

CULTURE, STRATEGY, PERFORMANCE, RISK AND BUSINESS CONTINUITY

·         Culture And The Governance Framework

·         Strategic Management - Vision, Values And Setting The Scene

·         Business Continuity Management - Opportunity Or Threat?

·         Performance Management

·         Getting Started - Persuading the Board and Your People

 

GETTING STARTED: THE BUSINESS CONTINUITY MANAGEMENT CYCLE

 

Understanding The Organisation's Environment 

·         The Business Analysis Checklist

·         Defining The Subject

·         Stakeholder Influence

·         Policy And Framework

·         The Business Continuity Management Cycle

 

INTRODUCTION TO THE BUSINESS IMPACT ANALYSIS

·         Risk: Definitions

·         The Role and Values of the Business Impact Analysis

·         The Project Needs, Its Players and Its Ownership

·         From Ownership to Activity

·         The BIA Process: A Suggested Project Outline Plan

 

A HITCH HIKER’S GUIDE

·         The Research Programme

·         Risk modelling

·         Presentation of risk information

 

APPLICATION AND USES OF BUSINESS IMPACT ANALYSIS INFORMATION

·         Decision-Making

·         Intellectual Assets

·         Physical Damage To Workstations And Production Lines

·         Supply Chain Risks

·         The BIA as Feeder for the Recovery Plans

 

TECHNOLOGY EXPOSURES AND CONTINUITY

·         Recognition and Ownership of Dependencies?

·         Service Level Agreements

·         The Dependencies

·         Security of Information

·         Software

·         Hardware

·         E-Commerce

 

DEPENDENCY MANAGEMENT: OUTSOURCING AND SUPPLIER MANAGEMENT

·         The Business Value Chain

·         Supplier Management

·         Risk Management

·         Exit Management

·         Production Line Techniques

·         Asset Protection - A Supplier Issue

 

OTHER OPPORTUNITIES FOR BUSINESS CONTINUITY TOOLS AND PRINCIPLES

·         Fraud

·         Kidnap And Extortion

·         Product Contamination And Product Recall

·         Bomb Threat

·         The Supply Chain

·         Media And Brand Attack

·         Employee Out Of Office Events

·         Chemical And Biological Threats

 

THE PEOPLE FACTOR

·         People – Engaging and Building Resilience

·         People As A Risk

·         Planning and Response - Success Factors

·         Dealing With Death and Injury

·         Relocating People And Teams

·         All In The Mind - Post Trauma

·         Investment In People

 

THE VALUE OF INSURANCE WHEN FACING POTENTIALLY CATASTROPHIC RISK

·         Assessing Insurance Needs

·         Business Survival

·         The Role of Insurance and its products

·         The Matches and Mismatches Between Insurance And Catastrophic Loss

 

COMMUNICATIONS

·         Communication And The Organisation

·         Delivering The Message

·         The Board

·         Internal and external Stakeholders

·         Managing the Media

·         Team Training, Rehearsal and Exercising

 

EMERGENCY AND GOVERNMENTAL SERVICES

·         Public Service Bodies As An Information Resource

·         Legislation

·         Government Agencies During a Crisis

·         Exercising with Government Bodies

·         Governmental Body As An Essential Service Supplier

 

REHEARSALS AND EXERCISING OF PLANS AND RISK DECISION MAKING

·         The Need For Credibility

·         Exercising: The Expectations And The Deliverables

·         Types Of Continuity Exercising

·         Scenario Setting and Real Live Incidents

·         Exercise Danger Areas

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MAINTENANCE, BENCHMARKING, ASSURANCE AND AUDIT

·         Plan Review and Maintenance

·         Benchmarking –

·         The Audit Committee and audits

 

DEVELOPING A PLAN; PUTTING THEORY INTO PRACTICE

·         General Principles

·         The Planning Infrastructure

·         Crisis Management Plan

·         Business Continuity Plan:

·         Business Unit And Functional Unit Resumption Plans

·         Specialist Support Resumption Plans

·         Planning Software

 

APPENDICES AND GLOSSARY