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A RISK MANAGEMENT APPROACH TO BUSINESS CONTINUITY
· Risk –a moving target
· The risk balancing act
· Risk on the board agenda
· Business continuity – a risk based approach
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STAKEHOLDERS
· The Organisation
· Ongoing and emerging stakeholders
· The Critical Support Legs of a Modern Organisation
· The Ownership and Controls That Brings These Together
GOVERNANCE, GOOD PRACTICE, STANDARDS, REGULATION AND THE LAW
· The Position of Governance
· Governance in Practice
· The Regulatory Response
CULTURE, STRATEGY, PERFORMANCE, RISK AND BUSINESS CONTINUITY
· Culture And The Governance Framework
· Strategic Management - Vision, Values And Setting The Scene
· Business Continuity Management - Opportunity Or Threat?
· Performance Management
· Getting Started - Persuading the Board and Your People
GETTING STARTED: THE BUSINESS CONTINUITY MANAGEMENT CYCLE
Understanding The Organisation's Environment
· The Business Analysis Checklist
· Defining The Subject
· Stakeholder Influence
· Policy And Framework
· The Business Continuity Management Cycle
INTRODUCTION TO THE BUSINESS IMPACT ANALYSIS
· Risk: Definitions
· The Role and Values of the Business Impact Analysis
· The Project Needs, Its Players and Its Ownership
· From Ownership to Activity
· The BIA Process: A Suggested Project Outline Plan
A HITCH HIKER’S GUIDE
· The Research Programme
· Risk modelling
· Presentation of risk information
APPLICATION AND USES OF BUSINESS IMPACT ANALYSIS INFORMATION
· Decision-Making
· Intellectual Assets
· Physical Damage To Workstations And Production Lines
· Supply Chain Risks
· The BIA as Feeder for the Recovery Plans
TECHNOLOGY EXPOSURES AND CONTINUITY
· Recognition and Ownership of Dependencies?
· Service Level Agreements
· The Dependencies
· Security of Information
· Software
· Hardware
· E-Commerce
DEPENDENCY MANAGEMENT: OUTSOURCING AND SUPPLIER MANAGEMENT
· The Business Value Chain
· Supplier Management
· Risk Management
· Exit Management
· Production Line Techniques
· Asset Protection - A Supplier Issue
OTHER OPPORTUNITIES FOR BUSINESS CONTINUITY TOOLS AND PRINCIPLES
· Fraud
· Kidnap And Extortion
· Product Contamination And Product Recall
· Bomb Threat
· The Supply Chain
· Media And Brand Attack
· Employee Out Of Office Events
· Chemical And Biological Threats
THE PEOPLE FACTOR
· People – Engaging and Building Resilience
· People As A Risk
· Planning and Response - Success Factors
· Dealing With Death and Injury
· Relocating People And Teams
· All In The Mind - Post Trauma
· Investment In People
THE VALUE OF INSURANCE WHEN FACING POTENTIALLY CATASTROPHIC RISK
· Assessing Insurance Needs
· Business Survival
· The Role of Insurance and its products
· The Matches and Mismatches Between Insurance And Catastrophic Loss
COMMUNICATIONS
· Communication And The Organisation
· Delivering The Message
· The Board
· Internal and external Stakeholders
· Managing the Media
· Team Training, Rehearsal and Exercising
EMERGENCY AND GOVERNMENTAL SERVICES
· Public Service Bodies As An Information Resource
· Legislation
· Government Agencies During a Crisis
· Exercising with Government Bodies
· Governmental Body As An Essential Service Supplier
REHEARSALS AND EXERCISING OF PLANS AND RISK DECISION MAKING
· The Need For Credibility
· Exercising: The Expectations And The Deliverables
· Types Of Continuity Exercising
· Scenario Setting and Real Live Incidents
· Exercise Danger Areas
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MAINTENANCE, BENCHMARKING, ASSURANCE AND AUDIT
· Plan Review and Maintenance
· Benchmarking –
· The Audit Committee and audits
DEVELOPING A PLAN; PUTTING THEORY INTO PRACTICE
· General Principles
· The Planning Infrastructure
· Crisis Management Plan
· Business Continuity Plan:
· Business Unit And Functional Unit Resumption Plans
· Specialist Support Resumption Plans
· Planning Software
APPENDICES AND GLOSSARY